HELP & FIXES

Troubleshooting

Common import, account and audio problems.

I do not see my confirmation email

Check the spam folder and verify that the registered address is correct. Email delivery can depend on receiving mail providers.

My imported file is too long

The service checks the text after extraction against your per-request limit. It does not silently trim long input. Use a shorter excerpt or break the content into separate requests.

OCR seems frozen

OCR may take longer than uploading. The loading indicator continues during extraction; it is not an exact OCR percentage. If the request times out, try fewer or clearer pages.

The webpage URL was not recognized

Try a public article URL that returns readable HTML. Protected or JavaScript-driven sites may not work. Copy the article text directly when needed.

My selected voice is unavailable

Available voices come from the speech provider and can change. Try another available language or voice. Speech uses a third-party service and is not guaranteed to be uninterrupted.

My audio file does not play

Try MP3, or download the file to a compatible audio player. Audio results are temporary and may become unavailable after about two hours.

Remember Me does not keep my session after Sign out

Remember Me extends the browser session when you close your browser. Selecting Sign out deliberately ends the session.